IT Managed Services
Leave the heavy lifting to us and focus on driving your business forwardrefer to the outsourcing of specific IT functions to a third-party service provider. These services include IT support, network management, security, data backup and recovery, and more. With us, businesses focus on their core operations while leaving the management and maintenance of their IT systems to our experts.
Overview
In today’s work-life, end-users prefer to work from anywhere and at any time, so flexible work environments have become the norm. The cost of end-user computing is increasing rapidly in the modern business environment. In the absence of forecasting or resources to counter emerging issues, the bigger problem occurs.
- Spertaservo provides a comprehensive portfolio of IT solutions to tackle every emerging business challenge.
- We design these solutions based on your client’s needs.
- We provide unmatched end-user IT support that resolves issues promptly, resulting in cost management.
Therefore, Spertaservo caters to both your individual and organization’s needs.
Types of Services in End User Support Services
IT Service Desk & Incident Management Services
Our IT Service Desk & Incident Management services ensure that IT services are restored to their predefined service levels as quickly as possible.
The services include:
- Single point of contact for IT-related incidents and requests
- Incident Logging, categorizing, allocating, follow-up, updating users, closure of tickets, etc.
- First level support & resolution
- Regular User coordination & reporting
- Remote troubleshooting
End User Computing/Technical & Deskside Support Services
Spertaservo provides end-to-end support to their customers with years of experience and certifications. The services include:
The services include:
- Troubleshooting, configuration & maintenance of end-user computes
- Hardware support and management of IT Infrastructure
- Ensuring vendor coordination for hardware support
- AV and Patch management for end-user devices
- Email, Internet, and L1 Business Application assistance
Quality Management
Services
Spertaservo emphasizes quality. In order to maintain the quality of services, we employ a series of procedures that ensure the services are providing as per the client’s mental blueprint. The services include:
The services include:
- Performance reports on SLA-Quality, CSAT, SLA, Productivity, FCR
- Daily/Weekly quality audits and reporting
IT Vendor Management Services
IT Vendor Management services incorporate cost management, detection of risk factors, and evaluating overall performance.
The services provided are:
- Vendor coordination and escalation
- Maintenance of vendors’ database
- Vendor performance Alerts and escalations for SLA violations
IT Asset Management Services
IT asset management, or ITAM, ensures that an organization’s assets are properly accounted for, managed, deployed, disposed of, and upgraded.
The services provided are:
- Asset classification & lifecycle management
- IMAC request management
- Hardware and software asset compliance
Why Managed Services
Reduction of Incidents
Improvement of CSAT
Improvement of TAT
Improved Business Time
Improved End User Experience
